Comments on: EnTouch Wireless Lifeline Program

By: Free Cell Phones and Smartphones

Free Cell Phones and Smartphones — Fri, 07 Feb 2025 02:41:55 +0000

Automatic Rating Based on the provided context and the given real customer reviews, here's a ranking for EnTouch Wireless considering the specified criteria: Coverage and Quality:

Reviews mentioning issues like "2G services" and difficulties with coverage suggest that the quality and extent of service may not be optimal.
Rating: 2/5

Plan Features:

There are mixed reviews about the features available, such as promotions and rewards. However, customers also mention difficulty in obtaining additional talk minutes or data allotments due to limitations on their devices (e.g., inability to use LTE 4G).
Rating: 3/5

Provided Device:

The company offers free wireless Devices upon enrollment for eligible users but has received complaints about the quality of the provided device and issues with unlocking phones.
Rating: 2/5

Help and Support:

Reviews indicate poor customer service, long hold times, misinformation from agents, and a lack of follow-up on customer concerns. The overall sentiment is that EnTouch Wireless's help and support are inadequate.
Rating: 1/5

In summary, based on the customer reviews and provided information: Coverage and Quality: 2/5 Plan Features: 3/5 Provided Device: 2/5 Help and Support: 1/5

By: Carrie

Carrie — Wed, 30 Jun 2021 22:15:30 +0000

No customer service at all. One man on a phone that does nothing to assist you. Awful not even worth the free service doesn’t work anyways.

By: Dee

Dee — Wed, 30 Jun 2021 22:10:21 +0000

If I could give them zero stars I would. Worse customer service ever. Disconnected constantly they send you a phone number but not phone
And just the worst absolute customer service ever and constantly hang up on you and disconnect. They are awful. Feel bad for elderly people or anyone that really needs this and can’t get their help.

By: I.AM J

I.AM J — Wed, 28 Apr 2021 08:20:51 +0000

FILED A COMPLAINT WITH THE FCC.
My ENTOUCH phone service gets shut down weekly now. I spent two days with a moron customer service supervisor named RICHARD that is such a freaking dumbass moron that the moron tried calling my inoperable phone and couldn’t understand why I didn’t pick up!!! I have discovered that it is possible to file a complaint with the FCC and have done so. They require an answer from the company within 30 days so I’ll see where that goes. This is an option that everyone should take as it requires much less time than dealing with other offices such as some idiot state AG. Since they begin “blocking” their 611 number when I call I have found out that as my minutes have “EXPIRED” all I need do is make any phone call and it directs me to customer service this seems to get past the morons blocking my number. I have only kept the service because of a possible legal need for some saved calls but I am now going to record the messages and hope that is sufficient then transfer my service once I see what the FCC does. It is also possible to sue them through a formal complaint with the FCC and while that requires legal action with a lawyer it may be well worth the cost

By: I.AM J

I.AM J — Wed, 28 Apr 2021 08:19:17 +0000

My ENTOUCH phone service gets shut down weekly now. I spent two days with a moron customer service supervisor named RICHARD that is such a freaking dumbass moron that the moron tried calling my inoperable phone and couldn’t understand why I didn’t pick up!!! I have discovered that it is possible to file a complaint with the FCC and have done so. They require an answer from the company within 30 days so I’ll see where that goes. This is an option that everyone should take as it requires much less time than dealing with other offices such as some idiot state AG. Since they begin “blocking” their 611 number when I call I have found out that as my minutes have “EXPIRED” all I need do is make any phone call and it directs me to customer service this seems to get past the morons blocking my number. I have only kept the service because of a possible legal need for some saved calls but I am now going to record the messages and hope that is sufficient then transfer my service once I see what the FCC does. It is also possible to sue them through a formal complaint with the FCC and while that requires legal action with a lawyer it may be well worth the cost

By: Rick

Rick — Mon, 05 Apr 2021 18:01:42 +0000

Terrible. They disable your minutes every month leaving you without service for days customer service is closed on sat and sun wtf. You have contact them to restore minutes. they have done this to me4 times in 6 months

By: Rick

Rick — Mon, 05 Apr 2021 17:57:55 +0000

Terrible customer service. every few months or so i cant use my phone for 2-3 days saying i have 0 minutes when i have 500+.

By: wayne fredericks

wayne fredericks — Sat, 05 Dec 2020 15:42:57 +0000

horrible. they will disable your minutes every month leaving you without service until you contact them to restore minutes. they have done this to me 9 times in 7 months

By: Joeliene West

Joeliene West — Sat, 05 Oct 2019 07:24:55 +0000

This Is a very poor company. It is a shame that this company provides service for an area where there is on physical office or personal to provide service too. I wonder how many other states your in? You don’t even make it to a corner of a half of a star in rating.