Comments on: SafeLink Wireless Lifeline Program

By: Free Cell Phones and Smartphones

Free Cell Phones and Smartphones — Fri, 07 Feb 2025 02:49:09 +0000

Based on the provided context and customer reviews, here is an evaluation of SafeLink Wireless according to the specified criteria:

Coverage and Quality

Rating: 3 out of 5
Positive points include users mentioning that data speeds are fast.
However, some reviewers mention issues with service disruptions or disconnections without reason.

Plan Features

Rating: 2 out of 5
Some reviews express confusion about the plan features and limitations. For instance, one reviewer mentions being cut off after using up data minutes for the month.
Another review notes that the system does not support devices less than smartphones now, limiting options.

Provided Device

Rating: 3 out of 5
There are mixed reviews regarding provided phones; some users received a free phone as promised, while others faced difficulties getting one due to previous device limitations or unclear policies.

Help and Support

Rating: 1 out of 5
Customer service is overwhelmingly criticized. Users report rude representatives, long waits, and unhelpful interactions.
Several reviews mention the difficulty in resolving issues related to service disruptions and phone acquisition.

In summary:

Coverage and Quality: 3/5
Plan Features: 2/5
Provided Device: 3/5
Help and Support: 1/5

These ratings reflect the varied experiences of users, with particular emphasis on the poor customer support which appears to be a significant issue for many customers.

By: Roger Schmidt

Roger Schmidt — Tue, 13 Jul 2021 20:48:51 +0000

I like them

By: MelissaT.

MelissaT. — Sat, 26 Jun 2021 12:52:21 +0000

I have had SafeLink Wireless for about 2 years now on the lifeline program. I brought my own phone which now is not compatible with their service and they expect somebody who has no money to purchase a new phone which is unrealistic and not part of what the lifeline program stands for./ Anthem healthkeepers Medicaid and Social Services they are supposed to provide a free phone along with the service regardless. I have had issues with messaging and voicemails. Sometimes you cannot receive messages and you have to reset the whole phone with them on the phone. The voicemails have never worked unless you actually call him your own number to get them. What is the point of having an emergency Lifeline phone when it does not work. The representatives are very unknowledgeable and very uncompassionate and not friendly and the least bit. It is sad when you have to have a Lifeline phone because you cannot afford anything else. I’m not asking for some brand-new great Samsung or Apple phone just a phone that works with the service. They said I was ineligible because I brought my phone which makes no sense. Since they changed and upgraded service they should be upgrading people’s phones as well who need the service. If I could afford a new phone I wouldn’t need to have lifeline. I would advise everybody to go elsewhere. I think I’m going to switch back to Assurance which was way better and the customer service there was Superior. This company is uncompassionate and do not care about their customers. My insurance and Social Services both said they have to give me a new phone. At this point I don’t even want to deal with them anymore I will go elsewhere. Ever since I got this new number they gave me I’ve been getting all of these spam calls and text messages that are inappropriate. I got this phone for a reason because my ex-husband was abusive and I’m in the Protection Program. I don’t think they have any compassion for actual people who are in need.

By: Ray

Ray — Wed, 26 May 2021 20:11:29 +0000

The worst line quality ever, the worst support ever. Don’t call them with a question, they will just close your account. Customer support is nonexistent.

By: caseey

caseey — Sun, 02 May 2021 23:11:46 +0000

Terrible company. Lousy phones

By: guyh6

guyh6 — Sat, 24 Apr 2021 17:36:10 +0000

I have “no service and I cannot get any help

By: Shirley

Shirley — Thu, 11 Feb 2021 21:14:41 +0000

I’ve had Tracfone and then Safelink for years, and it has been a challenge .. especially this past year. Since November, my phone has been deactivated numerous times .. each after spending hours on the phone with “managers” in the Philippines. I’m disabled and can’t be without a working phone. I am fed up with them and their supposed “customer service”.

By: Robert

Robert — Tue, 03 Nov 2020 20:06:52 +0000

Customer service is terrible. Do not try to be helpful at all. Act like you are a bother to them. The phones are terrible.

By: Marylou Gildea

Marylou Gildea — Thu, 21 May 2020 22:14:15 +0000

they are the most disrespectable company I have ever dealt with Customer Service is nasty doesn’t care about customer Please read the ratings 1st

By: judy Lake

judy Lake — Thu, 12 Mar 2020 15:39:09 +0000

I am on Social Secuity disability,could I please get a lifeline