Coverage and Quality: 2/5

• Many customers mentioned poor coverage despite being in areas with supposed service. Multiple reviews complain about dropped calls and issues with signal quality, especially as related to transitioning to newer technologies like 4G and 5G.
• There are a few positive mentions of good internet speeds for some users but they seem to be the exception rather than the rule.

Plan Features: 2/5

• Several reviews indicate that billing was inconsistent and unpredictable. Customers reported receiving bills that did not match their plan agreements, with inflated charges and difficulty in resolving discrepancies.
• There are reports of poor value propositions; e.g., customers were sold packages they didn’t want or need, which led to dissatisfaction.

Provided Device: 2/5

• Some users noted issues directly related to the devices provided by US Cellular. For instance, a hotspot plan that never worked properly.
• One review mentions being misled about warranty and support when purchasing a phone via cellular rather than direct from the manufacturer, leading to device dissatisfaction.

Help and Support: 1/5

• Customer service was overwhelmingly criticized as ineffective, unresponsive, and sometimes even abusive or discriminatory (in one case). Several customers reported having issues that persisted for months without resolution.
• Multiple reviews mention difficulty in understanding billing statements and communicating with customer representatives who do not speak English clearly.

Overall, the scores are quite low across all criteria due to numerous complaints about poor service quality, inconsistent billing practices, unreliable devices, and a lack of effective support. Customers seem frustrated by multiple aspects of their experience with US Cellular, which affects how they rate each category.