EnTouch Wireless Lifeline Program

Free government cell phone from EnTouch Wireless, operating in dozens of states now, comes with free airtime minutes/texts and is administered under FCC’s regulations.

In today’s modern world, you have probably noticed that even a two year old child already has its cell phone, right? Wherever corner you see, most of individuals are focused with their phones. They even spend much of their time calling and texting most especially if their families or friends are far from them. Cell phones are one of the most important means of communication. Through the use of your phone, you can connect with your close ones anytime and anywhere. In such a way, a company that offers quality cell phone services that can help you in ensuring that you will be kept connected. And with this, you can trust enTouch wireless.

One of the key aspects of EnTouch Wireless‘ service is its use of both Verizon and T-Mobile networks. This means that when you use their services, your calls, texts, or data usage are facilitated by either one of these two major network carriers. Here’s what this means for customers:

1. Wider Coverage: By using both Verizon and T-Mobile networks, EnTouch Wireless customers can enjoy a wider range of coverage. This is because Verizon and T-Mobile have extensive tower infrastructures across the country, providing signals in many areas where other carriers might not reach.
2. Reliable Service: Both Verizon and T-Mobile are known for their robust networks, which means EnTouch Wireless customers can expect reliable service. This includes clearer calls, faster data speeds, and better network connectivity even in rural or remote locations.
3. Seamless Transition: When you switch between the two networks, it happens seamlessly behind the scenes. You don’t have to worry about changing your phone settings or losing service when you’re on the go. Your device automatically connects to the strongest available signal from either Verizon or T-Mobile towers.

With Lifeline Assistance Program, enTouch wireless can provide you the assurance that you will get enough help especially in keeping you healthy, safe and always connected with your community. This service of the company can benefit lots of customers most especially if you are qualified or eligible. Since the company is providing monthly discount, there is a great chance that you will be able to receive the phone service at no cost at all, no contract and no bills. Customers will surely enjoy not only the services offered by EnTouch Wireless but also the benefits it provides.

If you are one of those customers who wants to enjoy the benefits provided by the enTouch wireless, it is important that you comply with the official requirements. All the applicants should be able to meet the necessary eligibility criteria. Also, you can enjoy such benefits most especially if you have participated in one of the following:

• Medicaid
• Food stamps
• SSI Public Housing
• Free lunch
• Meet Income Requirements.

How to Apply for EnTouch Wireless Phone?

If you are thinking that applying and qualifying in enTouch wireless is difficult, you are wrong. The process of applying is considered as easy as 1, 2, 3, so you will not surely make any mistake in being part of their satisfied customers. The following are the easy steps that you need to follow for you to know if you will be qualified for the benefits and Free Phone Services offered by the company:

User-Friendly Instructions for enTouch Wireless Lifeline Program Application

Online Application:

1. Visit the enTouch Wireless Lifeline website: Go to https://entouchwireless.com/lifeline/
2. Click on ‘Enroll Today’: You’ll see a yellow button that says ‘Enroll Now’ at the top of the page. Click on it.
3. Check your eligibility status: The website will ask if you’ve been approved as eligible through the National Verifier. If not, follow the instructions to apply for eligibility approval at LifelineSupport.org before proceeding.
4. Fill out the online application form:
   • Provide accurate and complete information.
   • Upload a copy of your government-issued photo ID or driver’s license.
   • Upload an Eligibility Document (proof of participation in a qualifying program or proof of income). Make sure it’s dated within 12 months, is yours, shows your name, and matches the address on your ID.
5. Review and submit: Carefully review all information before submitting your application.
   • Once submitted, you’ll receive a confirmation email. Check your spam folder if you don’t see it in your inbox.
6. Wait for verification: The government will verify your eligibility. Once approved, your service will be activated.

Paper Application:

1. Check your eligibility status: If you haven’t been approved as eligible through the National Verifier, apply at LifelineSupport.org first.
2. Download the application:
   • If you’re a resident of Oregon or Texas, download your state-specific application from the enTouch Wireless website.
   • California residents must enroll online or with an agent.
3. Complete the paper application:
   • Fill out all sections accurately and completely.
   • Attach copies of required documents:
     1. Government-issued photo ID or driver’s license (must be dated within 12 months, show your name, match the address on your ID).
     2. Eligibility Document (proof of participation in a qualifying program or proof of income).
4. Mail the application:
   • Mail the completed application and required documents to: enTouch Wireless, 3030 LBJ Freeway, Suite 1320 Dallas, TX 75234
5. Wait for verification: The government will verify your eligibility. Once approved, your service will be activated.

Important Notes:

• You have 45 days to complete and submit your online application after starting it.
• Keep a copy of your application and documents for your records.
• If you need assistance with the application process, contact enTouch Wireless customer service at 1-866-488-8719.

enTouch Wireless Lifeline Plans Summary

EnTouch Wireless offers a variety of Lifeline plans designed to provide affordable connectivity options for eligible customers across different states and tribal lands.

Tribal Lifeline Plans (available only to eligible customers residing on Federally-recognized Tribal lands):

• Base Plan: Free, includes unlimited text & minutes, 4.5GB data, voicemail.
• Unlimited Talk & Text + 5GB: $1/month, adds 0.5GB data.
• Unlimited Talk & Text + 6GB: $5/month, adds 1.5GB data.

Non-Tribal Lifeline Plans:

• Base Plan: Free, includes 300 texts, 300 minutes, 4.5GB data, voicemail.
• Paid Options (available for purchase at $1, $5, $10, $25, $26, or $30/month):
  • $1: Adds 200 texts/minutes and keeps 4.5GB data.
  • $5: Adds 700 texts/minutes and keeps 4.5GB data.
  • $10: Adds 1,200 texts/minutes and keeps 4.5GB data.
  • $25/$26/$30: Offers unlimited talk/text with increasing data amounts (4.5GB/5GB/6GB).
• Unlimited plans are subject to enTouch Wireless’s Acceptable Use Policy.

California LifeLine Plans:

• CA Basic Plus: Free, includes unlimited texts/minutes, 4.5GB data, voicemail.
• CA Standard Lifeline Plan: Free, includes unlimited texts/minutes, 6GB data, voicemail.
• CA Tribal Lifeline Plan: Free, includes unlimited texts/minutes, 8GB data, voicemail.
• California Talk & Text Plan: $0 (but requires a compatible device without 3G or greater data speeds), includes 1,100 minutes, unlimited text.

Kentucky Lifeline Plan:

• KY Lifeline Plan: Free, includes unlimited texts/minutes, 1GB data, voicemail.

All plans are 30-day plans and subject to the Acceptable Use Policy. Data is provided at 3G/4G/LTE speeds based on network availability.

Helpful Tips:

• You can choose how to use your monthly units (minutes or texts) with non-Tribal Lifeline Plans.
• 1 Unit = 1 Minute or 1 Text.
• Subject to a total of 3,000 units/line.

The uniqueness of enTouch Wireless lies in its paid top-up options on non-tribal plans, allowing customers to add minutes and data as needed. This flexibility gives enTouch Wireless users an advantage over other providers that do not offer such top-up options, enabling them to better manage their usage throughout the month without fear of running out of service prematurely. All plans are subject to enTouch Wireless’s Acceptable Use Policy and Terms & Conditions.

enTouch Wireless Customer Service

When to Contact enTouch Wireless Customer Care

Contact enTouch Wireless Customer Care when you need assistance with any of the following:

1. Billing and Payment Issues: If you’re having trouble understanding your bill, making a payment, or have noticed incorrect charges.
2. Service and Network Issues: If you’re experiencing poor network coverage, can’t make calls or send texts, or have trouble connecting to data services.
3. Account Management: If you need help with activating your device, adding/removing lines, upgrading/downgrading plans, or changing your personal information.
4. Technical Support: For assistance with device setup, troubleshooting hardware or software issues, or transferring data from an old device to a new one.
5. General Inquiries: If you have questions about enTouch Wireless services, plans, promotions, or need help understanding your benefits.

Why Contact enTouch Wireless Customer Care

Contacting customer care helps ensure you get the most out of your wireless service. Here are some reasons why:

1. Solving Issues Quickly: By reaching out to customer care, trained professionals can help diagnose and resolve your issues promptly.
2. Keeping Your Service Running Smoothly: Regular check-ins with customer care can help prevent potential problems from arising by keeping you informed about service updates, plan changes, or new features.
3. Maximizing Benefits: Customer care representatives can provide guidance on how to make the most of your wireless benefits and plans.

How to Contact enTouch Wireless Customer Care

There are several ways to contact enTouch Wireless Customer Care:

1. Phone:
   • Dial 611 from your enTouch phone (24/7)
   • Call toll-free at 866.488.8719 within their business hours (Monday-Friday, 10am-10pm CT)
2. Email: Send an email to [email protected]
3. Mail: enTouch Wireless 2711 Lyndon B Johnson Fwy, Ste 1065, Dallas, TX 75234
4. Online Contact Form: Fill out and submit the form at https://entouchwireless.com/contact/

Before contacting customer care, make sure to have your account information ready for a swift resolution of your issue.

EnTouch Wireless Customer Reviews

Pros of EnTouch Wireless

1. Easy Application Process: Some users report that the application process for Lifeline benefits through enTouch Wireless is straightforward.
2. Good Coverage: Several customers mention having good signal strength and reliable coverage in their areas.
3. Customer Support: Positive experiences with customer service, such as quick responses to issues or helpful support when setting up devices.
4. Data Allowance: Some customers highlight the data allowance provided through the Lifeline program as a significant advantage.

Cons of EnTouch Wireless

1. Poor Quality Phones: Customers complain about receiving low-quality phones despite promises of premium devices.
2. Unprofessional Service: Some customers have encountered unprofessional behavior from the company’s operations.
3. Limited Coverage: While not explicitly stated, one user mentioned they left for “better lifeline companies,” suggesting coverage or service issues.
4. Potential Fraud Suspicions: The provider may suspend or de-enroll users without notice if they suspect fraudulent activity or Lifeline regulation violations.
5. Strict Usage Requirements: Customers must “use” the services regularly to continue receiving benefits, which could be inconvenient for some users, especially those with data-only service.