Total Wireless is a leading Lifeline service provider, operating on Verizon’s extensive network. This means customers benefit from the expansive coverage and reliable performance of one of the nation’s largest wireless networks. As a Lifeline provider, Total Wireless offers affordable, monthly service plans that include unlimited nationwide talk and text to eligible subscribers who participate in government assistance programs such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), Federal Public Housing Assistance, or other approved programs.
Prior to its rebranding as “Total by Verizon” on September 21, 2022, Total Wireless had already positioned itself as a competitive Lifeline service provider in the market. With the rebranding and the new positioning against competitors like AT&T’s Cricket Wireless and T-Mobile’s Metro, Total Wireless continues to focus on providing affordable wireless services for low-income individuals and families while leveraging Verizon’s superior network capabilities. This allows Total Wireless Lifeline customers to enjoy reliable communication at an accessible price point.
What Is The Total Wireless Lifeline Program
The Total Wireless Lifeline Program is a government initiative designed to ensure that low-income Americans have access to affordable basic telecommunications services. Through this program, eligible participants receive a free phone plan that includes data, talk, and text services. The program is funded by the Universal Service Fund, which collects a small fee from telecommunications companies to support services that benefit low-income households. To qualify, individuals must meet specific income requirements or participate in certain federal assistance programs like Medicaid or SNAP. The application process for the Total Wireless Lifeline Program is straightforward and designed to be accessible for all eligible applicants. Below are some key points to consider:
- Eligibility Criteria: You may qualify if you are part of a public assistance program or if your household income falls below a certain threshold.
- Application Process: You can apply online, by phone, or in person at designated locations. The process typically involves providing proof of identity, income, and any applicable public assistance participation.
- Benefits: Upon approval, you receive a free phone and an included plan that covers essential communication needs.
- Ongoing Requirements: Participants must recertify annually to continue receiving benefits and ensure they still meet eligibility criteria.
Total Wireless Lifeline – What is Included?
The Total Wireless Lifeline Program is designed to assist eligible low-income households in accessing affordable telecommunication services. This includes voice calls and broadband internet access through smartphones, hotspots, or tablets.
Standard Lifeline Benefit: If your household qualifies for the standard Lifeline benefit, you can receive a monthly discount of $10 on any Total Wireless plan that offers at least 4.5GB of data. This discount is applied to the cost of your chosen monthly smartphone, hotspot, or tablet plan, making these services more affordable. For instance, if you choose a plan priced at $30 per month with 5GB of data, you would only pay $20 after the Lifeline discount ($30 – $10). This offer extends to non-Tribal households.
Tribal Lifeline Benefit: If your household is eligible and resides on federally recognized Tribal Lands, you can receive an enhanced monthly discount of up to $35 on any Total Wireless plan that offers at least 4.5GB of data. This increased benefit recognizes the unique needs and challenges faced by residents living on Tribal Lands. With this discount, if you select a plan priced at $60 per month with 10GB of data, you would pay only $25 after applying the Lifeline discount ($60 – $35). However, please note that if your chosen plan’s cost is less than the full discount amount, the discount will be capped at the price of the plan.
These discounts are intended to help low-income households afford essential communication services. By combining the Federal Lifeline Benefit with Total Wireless’s rounding up policy, eligible consumers can access more data and other features at a reduced cost. To qualify for these benefits, you’ll need to provide proof of eligibility through documentation such as income statements or participation in certain federal assistance programs like Medicaid or SNAP.
Total Wireless Customer Care
When to Contact Total Wireless Customer Care
Total Wireless Customer Care is designed to assist you with any concerns or inquiries related to your Total Wireless products and services. You should reach out to them whenever you have questions about adding airtime, checking your balance, understanding your plan features, or troubleshooting issues with your device or service.
How to Contact Total Wireless Customer Care
Total Wireless offers several convenient ways to get in touch with their customer care team:
- Phone: You can call the dedicated customer care line at 1-866-663-3633 anytime you need assistance. This is also the number to reach out for warranty service or Return Authorization Numbers if your phone needs repair or replacement.
- Text: For quick answers to common questions, you can text “HELP” to 611611 from your Total Wireless phone. This will also connect you with a customer care agent if needed.
- Website: If you need help with the website or services, you can call them at 1-833-333-9227.
Why Contact Total Wireless Customer Care
Contacting Total Wireless Customer Care is beneficial for several reasons:
- Quick Resolution: Many customer concerns can be resolved quickly and to your satisfaction by contacting the customer care department.
- Expert Assistance: Their trained agents are equipped with the knowledge to help you navigate through various aspects of your Total Wireless service.
- 24/7 Support: While phone lines may have specific hours, Total Wireless’ online resources and text support are available 24/7 for your convenience.
However, if you have concerns about potential fraud or other misconduct associated with their discount program, it’s recommended to reach out to Verizon’s Compliance Hotline at 1-844-894-8433 instead.
User Reviews
Summary of user reviews – what actual real users of Total Wireless say
Pros of Total Wireless
- Good Coverage in urban areas: Several users report good network coverage, especially in urban areas, due to their use of the Verizon network.
- Easy Activation and Switching: Customers often comment on how simple it was to activate their service or switch from another provider, thanks to Total Wireless’ automated assistant.
Cons of Total Wireless
- Data Speeds: Many users complain about slow data speeds, even with unlimited plans.
- Network Coverage in Rural Areas: Some customers have reported poor network coverage in rural areas and indoors.
- Customer Service: Several users have expressed dissatisfaction with Total Wireless’s customer service, citing long wait times and unhelpful responses.
- Activation Issues: A common complaint is difficulties during the activation process, including problems with bringing over numbers from other carriers or activating new devices.
- Hidden Fees: Some customers have mentioned unexpected charges or fees that were not clearly communicated upfront.
There may be more Lifeline Providers operating in your are – check our tool “Free Phones Near Me” to find out
Automatic Rating based on real customer reviews: Coverage and Quality: 4/5 Most customers report good coverage in urban areas. Rural coverage may vary. Network quality is generally stable with fast data speeds. Plan Features: 3/5 Plans offer unlimited talk, text, and data (with varying speeds after a certain limit). No frills like hotspot or international calling included in the base plans. Some customers appreciate the simplicity of the plans, while others find them lacking. Provided Device: 4/5 Customers generally praise the quality and functionality of the provided devices (phones). Many users report that the phones are adequate for basic needs… Read more »