Assurance Wireless Lifeline Assistance Program

Contact Assurance Wireless assistance service (via phone number, email or online) and apply to get a free government cell phone along with 250 free minutes and 250 free texts each month with an ability to switch to other monthly plans. Read the following information and find out if you are eligible for this kind of federal assistance to apply right away!

About the company

Assurance Wireless, being one of the government Lifeline Assistance programs, is a part of Virgin Mobile and is supported by the federal Universal Service Fund. Since it is managed by a large commercial cell phone service provider, it gives a distinguishing coverage across the States and spread fast among the eligible customers.

Assurance Wireless operates on T-Mobile’s network, providing wireless services to its customers using T-Mobile’s infrastructure. This means that Assurance Wireless users have access to T-Mobile’s expansive coverage areas, including both urban and rural locations across the United States. In terms of 5G connectivity, T-Mobile has been aggressively building out its high-speed data networks in recent years. For customers with 5G-compatible devices on Assurance Wireless, this translates to potentially faster download speeds, improved network capacity, and lower latency compared to older technologies like 4G LTE or even newer 2G connections, which T-Mobile still maintains for legacy devices or limited use cases. However, it’s essential to note that customers with broadband-capable devices using these older technologies may experience slower speeds (less than 30 Kbps on average) and higher latency (greater than 350 ms), according to internal and crowd-sourced testing by T-Mobile.

You can read more about Assurance Wireless company by the following link: https://smartprepaidcellphones.com/providers/assurance-wireless/

Eligibility for the program

Not every U.S. citizen can benefit from the free government cell phone providing program. It is opened to a targeted audience defined by the determined national and/or state eligibility requirements. Typical applicant is the one with a household income within a specific range. Usually, people receiving other forms of authorities’ support such as Supplemental Nutrition Assistance Program are eligible for a free phone for the government. Lifeline itself strictly restricts a number of account per one household: no more than one regular line or wireless account may be opened. The service is also available to U.S. citizens with temporary home addresses.

Ready to apply? Our next guide provides details on how to enroll in Assurance Wireless by submitting the official application, online or in paper: https://smartprepaidcellphones.com/providers/assurance-wireless/assurance-wireless-online-application-form/

Assurance Wireless Phones

Assurance Wireless phones are available under government support program to all who qualify for the assistance. Usually, depending on the state a person resides in, the criteria for getting a free government cell phone from Assurance Wireless phone include participation in one or more assistance program such as Food stamps, supplemental security income, Medicaid, and others.

Every of Assurance Wireless phones is a free prepaid device with 350 airtime minutes per month. A subscriber can pay for additional minutes, international calls and text messages additionally. To add more money on the phone, one needs to buy an airtime card or do it online.

No annual contract, no activation fees, national-wide coverage, voice mail and excellent customer care features are all included with Assurance Wireless phones.

Getting an Assurance Wireless Phone

For all those who wish to get a fully operational cell phone with preloaded airtime, the first step is always the same: they have to fill out the application which can be easily downloaded from www.assurancewireless.com website. It would be wise to review the eligibility requirements along with terms and conditions of service before applying and taking any further actions, for it could save some time.

The widespread problem that arises when an individual gets familiar with the criteria for being eligible is the fact that the specific free government cell phone assistance program might not be provided to the inhabitants of the particular USA states. In the case like this, there is no need for one to get disappointed for there are for sure other free phone assistance programs available in this particular part of the country.

When a customer complies with all the requirements set towards the potential receivers and completes the Assurance Wireless application form, it should not take long for the provider to review it after submission and reply to the applicant. Once reviewed and approved by Assurance Wireless, it usually takes a few days to receive a free phone. The deal with this provider is even better because the prepaid cell phone plan from Assurance Wireless comes with free 250 minutes of airtime every month. These wireless voice minutes can be used for local, national as wells as long-distance calls.  If a customer wants to get more minutes to the free government cell phone, it can be done through the website. Usually, this additional air-time does not cost more than a few bucks for a bunch of minutes.

Phone Replacement Process

If you need to replace your Assurance Wireless phone, it’s important to follow a few straightforward steps to ensure a smooth transition. First, visit the Assurance Wireless website or contact their customer service to check your eligibility for a phone replacement. They can guide you through any necessary requirements or fees. Once you’re ready, you can either visit an Assurance Wireless store or arrange for a replacement phone to be mailed to you. Remember to have your account information handy, as it will be needed to process your request. Additionally, the Assurance Wireless Facebook page offers helpful videos and guides that can walk you through the phone replacement process step-by-step.

What Kind of Phones are Available as Assurance Wireless Phones

Assurance Wireless offers a variety of phones to its qualifying customers, with the option to choose from free Android™ smartphones depending on availability. The company provides these devices either at no cost or for purchase at a low price point.

The phones offered by Assurance Wireless are categorized into two main types based on their condition and availability: new and refurbished models. New phones are those that have not been previously used, while refurbished phones are pre-owned devices that have been restored to full working condition. The availability of these phone models may vary depending on the specific rate plans offered by Assurance Wireless at any given time.

Among the free Android™ smartphones available from Assurance Wireless, customers can find popular and reliable devices such as Samsung Galaxy J3 (2017) and LG Fortune 2. These smartphones come equipped with essential features like calling, texting, and internet capabilities, allowing users to stay connected with friends and family while enjoying access to various apps and services.

Additionally, Assurance Wireless offers basic flip phones for those who prefer a simpler and more traditional mobile experience. These devices are designed for easy use and provide reliable communication functionalities without the need for advanced smartphone features.

In some cases, customers may also have the option to purchase newer model smartphones at a discounted price through Assurance Wireless’ device upgrade program. This allows qualifying individuals to upgrade their phones periodically while still benefiting from the affordable pricing offered by the company. However, availability and pricing of these upgraded devices may vary based on specific rate plans and promotional offers.

It is essential for customers to check with Assurance Wireless directly or consult their online resources to learn about the most up-to-date information regarding available phone models, their conditions (new or refurbished), and any current promotions that might apply. This will help ensure they make an informed decision when selecting a suitable mobile device tailored to their needs and preferences.

To get Assurance Wireless cell phone or smartphones, fill in the application.

Top benefits of a free phone from Assurance Wireless

1. Ability to change phone plans. There several plans open for the customers of the program. Just by adding $5 per month to your account you can double the number of voice minutes and text messages (total 500 of each). Unlimited Talk, Text and Web plan costs $30 and is the best choice if you are an owner of an Assurance Wireless smartphone.
2. Different models of free cell phones. The model can be picked upon applying online and changed later. It is worth mentioning that your service account cannot work with and iPhone, Android or Blackberry smartphone. Let’s hope that soon there will be more options open for Assurance Wireless smart phones.
3. Easy top-up. You can add more money to your account to enjoy more services, including international calls. The company has made it convenient: you can do it with your credit/debit card, PayPal account or any Virgin mobile Top-up card sold at thousands of locations across the country.

Unlimited Hotspot Information

When it comes to staying connected on the go, Assurance Wireless offers plans that include a generous high-speed data allowance. For users who require more data than the standard 4.5GB included monthly, the good news is that any additional data usage is free of charge. This feature is particularly beneficial for those who frequently use their devices for streaming, downloading, or working remotely. Additionally, the network management policy ensures that customers can enjoy their data without worrying about unexpected charges for exceeding their monthly limits. For more detailed information on network performance and terminology, visit the Federal Communications Commission’s Consumer Resource Center at fcc.gov/consumers.

How to Top-Up Assurance Wireless

When using Assurance Wireless, maintaining a sufficient balance in your account is key to enjoying low-cost calling and messaging. To keep your account active, you need to add a minimum of $10 every 45 days or $20 every 90 days. This ensures that your minutes and text messages remain affordable at just 10¢ per minute and 10¢ per text. If your account falls below the required threshold, you might need to make a minimum Top-Up of $5 to get back on track.

Here’s how you can add money:

• Visit a Local Dealer: You can find participating local wireless dealers or stores to add funds directly.
• Online Account Management: Log into your Assurance Wireless account from a computer or your mobile phone to add money easily.
• Customer Care: For additional support, dial 611 from your Assurance Wireless phone or call 1-888-321-5880 to speak with a representative.

Depending on the offer, there is a different amount of services provided for extra topping up.

There are two ways to get Assurance Wireless top up. The first one is doing so through PayPal.

Therefore, in this case, a subscriber will need to register an account with PayPal and use debit or credit card to input money into the Assurance Wireless account. There are some bottom and upper limits to the amount of money for topping up through this way. The advantage of this tool is that it is possible to set the auto top-up to make the payments regular with no need to do it manually every time. The second method is filling the money by buying Virgin Mobile Top-up cards of different value. These are available in thousands of various retail locations.

Questions? Best ways to reach Assurance’s customer service.

At Assurance Wireless, customer service is readily available to address any concerns or questions related to Mobile Telephony as well as Broadband Internet Access Services. Customers can easily reach out to customer care by dialing *611 from their handsets, offering immediate assistance right from their devices. Additionally, detailed customer service contact information is available on their website, ensuring that no matter where you are, you can get in touch with a representative. This includes options to contact customer care via a toll-free telephone number, email, live chat, or through their official social media channels. Assurance Wireless is committed to providing prompt and helpful responses to ensure all customer inquiries and complaints are handled efficiently.

Assurance Wireless Phone Number is 888-898-4888. This number answers with a menu which is repeated several times. To speak to the operator on any issue of concern wait for the “0” option offered and then press this button. The number works on the 24/7 basis. The operators can be usually reached within 7-8 minutes. All the help inquiries can also be made through another support number which is 1-888-321-5880.

Assurance Wireless customer service also accepts emails. Write a question or complaint to the official support’s email address: [email protected]. Usually, the company’s staff answer within a few hours time.

You can also send a mail to the company. It’s regular mail address is AssuranceWireless, P.O. Box 686, Parsippany, NJ 07054 USA.

User Reviews

Summary of user reviews – what actual real users of Assurance Wireless say

Pros of Assurance Wireless

1. 5G Connectivity: Assurance Wireless is operated by T-Mobile and they mention offering “Smartphones”, it’s reasonable to assume that some devices may support 5G connectivity, providing faster speeds for data services compared to older networks.
2. Benefits from T-Mobile Network: As a subsidiary of T-Mobile, Assurance Wireless customers can potentially benefit from the wide coverage and reliable network quality provided by T-Mobile. This could lead to better signal strength and call quality compared to smaller providers with less robust infrastructure.
3. Free Phone Replacement: According to reviews, Assurance Wireless offers free phone replacements every 4 months when the current device stops working, which could be seen as a benefit for customers who need frequent replacements.
4. Wide Availability: As a large carrier’s subsidiary, Assurance Wireless could potentially have wider availability and easier enrollment processes across the U.S., making it more accessible for eligible customers compared to smaller regional Lifeline providers.

Cons of Assurance Wireless

1. Dishonest Staff: Some customers reported that staff members claimed to be supervisors but lied or misled them.
2. Incompetent Agents: Many reviewers described the agents as incompetent, unhelpful, and following scripts without effectively addressing their concerns.
3. Consistent Poor Service: Multiple customers ranked Assurance Wireless’s customer service as the worst they had ever experienced.

Important Notice: There may be more free government cell phones service providers operating in your state – find more information here.