StandUp Wireless Free Phone Program

Get a free monthly allowance of minutes and texts, plus a free phone or smartphone, when you join the government-supported StandUp Wireless Lifeline assistance program.

StandUp Wireless, a government-supported service offered by Global Connection Inc. of America under the Public Utility Commission’s authority, provides affordable wireless services to low-income individuals who meet specific eligibility criteria. StandUp Wireless partners with major wireless carriers like T-Mobile and AT&T to provide reliable, nationwide coverage. Therefore, they use a combination of these networks for their services. To qualify for discounted services through the StandUp Wireless Lifeline Program, applicants must satisfy certain eligibility requirements.

Lifeline, a government assistance program supported by the Universal Service Fund (USF), offers monthly telephone service discounts to eligible low-income subscribers. This program aims to keep individuals connected for healthcare access, job searching, family communication, school purposes, and emergency situations. To maintain Lifeline services through StandUp Wireless, make at least one call every 60 days to prevent termination; using the phone monthly is recommended.

What are the benefits of StandUp Wireless Lifeline Program?

Lifeline offers monthly discounts of approximately $9.25 on both wireless and wireline telephone services to eligible low-income subscribers. Federal rules permit one Lifeline service per household. Low-income individuals may qualify for lifetime discounts regardless of using wireless or wireline services, though discounts may not overlap between the two types at the same time.

Each household may receive only one Lifeline service. A household consists of individuals or a group living together at the same address, sharing income and expenses as an economic unit. Lifeline support is limited to low-income subscribers residing in group living facilities. StandUp Wireless applicants can demonstrate separate households through the one-per-household worksheet upon initial enrollment.

StandUp Wireless strives to make its cell phone services accessible to all. It focuses less on payment ability than ensuring service availability to those who need it. Monthly wireless service is free for all customers, along with a free smartphone and bundled monthly allowances: 500 minutes, unlimited text messages, and 4.5GB data (except in California and Nebraska). For more information on StandUp Wireless phones, plans, as well as terms and conditions, please, refer to www.standupwireless.com.

Customer Service and Support

To contact StandUp Wireless customer support, you have several options:

1. Phone:
   • Dial 1-800-544-4441
   • Their phone lines are open 24 hours a day, 7 days a week.
2. Email:
   • Send an email to [email protected]
3. Mail:
   • Write a letter and send it to the following address: StandUp Wireless 390 NE 191st Street STE 8334 Miami, FL 33179

Activation and Setup

To activate your StandUp Wireless phone, follow these detailed instructions:

Before You Begin:

1. Ensure your account with the old carrier is active until your phone number port is complete with StandUp Wireless.
2. Have your current account number and account PIN or password ready.

Step-by-Step Instructions:

1. Porting Your Phone Number (if you have one):
   • Call StandUp Wireless Customer Care at 1-800-544-4441 (or 611 from your StandUp phone).
   • Ask the customer care agent to help you port your phone number to start the process.
   • Wait for the time frame given by the agent, then reboot your phone. Try making and receiving a call to ensure it’s working.
2. Activating Your New Phone:
   • If you haven’t already, log in to your MyAccount at https://myaccount.standupwireless.com/.
   • Go to the “Devices” tab (or similar, based on your device model and software version).
   • Select “Activate a Device.”
   • Follow the prompts to activate your new phone:
     • Choose the type of device you’re activating (e.g., Phone, Tablet, Hotspot).
     • Enter the ESN/IMEI number found under your phone’s settings or on the back of the device.
     • Review and confirm the activation details.
   • Once activated, insert your SIM card into your new phone if it hasn’t been inserted already.
   • Turn on your phone. It should now connect to the StandUp Wireless network automatically.
3. Checking Your APN Settings (if data or messaging isn’t working):
   • If you’re having trouble with data or messaging, you might need to add the correct APN settings to your device. Go to your device’s settings and look for ‘mobile networks’ or ‘cellular networks’. Find ‘APN’ or ‘Access Point Names’.
   • Tap on the plus button or options button to ‘Add a new APN’.
   • Fill in these fields:
     • Name: PWG
     • APN: pwg
     • MMSC: http://pwg.mmsmvno.com/mms/wapenc
     • MCC: 310
     • MNC: 240
   • Save the new APN settings and restart your device.

After following these steps, your StandUp Wireless phone should be activated and ready for use. If you encounter any issues or have further questions, contact StandUp Wireless Customer Care at 1-800-544-4441 for assistance.

Phone Services and Devices

Depending on requirements and needs, the following phones will work with StandUp Wireless

1. Free Phones: StandUp Wireless does offer free phones to eligible customers who apply for their Lifeline or Affordable Connectivity Program (ACP) benefits. The specific models can vary and may depend on your location and availability.
2. Bring Your Own Phone (BYOP): If you have an unlocked compatible phone, you can bring it to StandUp Wireless and use their service without needing a free phone from them.
3. TTY Compatibility: Most wireless phones offered by StandUp Wireless will work with a TTY (Telecommunication Device for the Deaf), suggesting that they provide a variety of models.

For the most accurate and up-to-date information on available phone models, it’s recommended to contact StandUp Wireless directly or check their official website.

You can find more information on their FAQ page: https://www.standupwireless.com/faqs/

User Reviews

Summary of user reviews – what actual real users of StandUp Wireless say

Pros:

1. Good Customer Service: Reviewers mention that StandUp Wireless has good customer service, which they haven’t needed to use due to their positive experiences.
2. Bring Your Own Device (BYOD): StandUp Wireless allows customers to bring their own devices, providing flexibility for those who want to use their current phones.
3. Suitable for Basic Needs: Reviewers mention that the service is suitable for basic needs like calling and texting, with one reviewer highlighting they only needed these features.
4. Direct Phone Provision: Unlike some other services, StandUp Wireless provides a phone specifically designed to work with their service rather than sending SIM cards that may or may not fit certain devices.

Cons:

1. Negative Reviews: While the reviewers in this context had positive experiences, there are negative reviews suggesting potential issues with the service experienced by others.
2. Lack of Information on Accessibility: There’s no specific mention of accessibility features or accommodations for individuals with disabilities in the provided context. However, contact information was given by StandUp Wireless representative to inquire about this.