I have sent in proof 3 times to get Q Link phone. I faxed my medicaid card and my food stamps card. Twice. Put my id number on it also my full name. Please stop saying that i need to turn stuff in. gailtive1964[at]gmail.com

What Phones can you use with QLINK Wireless?

how do you switch yuour current phone number back to youe smartphone

im not happy about customer service.they wont put my phone number that I currentlyhave on the phone I currenty use.

The ZTE phones disconnect constantly after only 10 minutes of streaming on your phone. Also, they do not carry enough storage for additional apps. The customer service is okay. I will say the connection and sound is good.

I haven’t been very impressed with the freebie phones they give out…not much storage space…falling out of apps and returning to the start page etc…..but I suppose for what they’re meant for; they suffice.

what do you do if your phone gets broken..

my mother is elderly and needs a flip phone, NOT a smart phone. She needs simplicity. What flip phone will work with Qlink?

WHERE DO I GET PHONE COVERS FOR MY Q LINKN PHONE

This company is some straight boo-boo first off they send out very small phones to seniors in hopes of making us buy a larger phone! The phone has no space so customizing the phone is not happening at all no space! Customer Service SUCKS no help at all. I complained and they called me and disconnected my phone service!!

It was a nightmare getting the phone delivered. (10 DAYS) As I was tracking it, when I finally received the tracking number, (3 DAYS). To my shocking surprise, the phone had already used up 3.4 GB of Data, 17 texts & 15 call minutes.. The data was used up before it was given to the UPS driver named Arron. From the day it left Illinois to when it was dropped off in Spokane Wa. (after it went to Seattle & the back to Spokane) it was receiving calls & texts. Then it all stopped, once USPS received it..so I had… Read more »

Poor service!

Worst ever. Phones have low memory. They cram it up with bloatware and adware to the point you can not even install android updates. Go with Assurance Wireless. You get a good phone, minimal crapware and acceptable customer service, 4G LTE, Sprint network.

KEEP AWAY,, I think these “losers are sick in the head.. ALWAYS, ALWAYS shutting you phone off for NO . Might say.. oh youre out of minutes to try and make you buy minutes when you still have 900 minutes left. Took 2 months to get approved, always had some FAKE reason for not signing u up, like, cant read fax, ,THEY DEMANDED 5,, YES 5 pieces of proof that i was on GOVT ASSISTANCE when all you need is 2 pieces.They hang upon you just for SPITE. Dont dare to ask a tech question, thats their excuse for shutting… Read more »

They straight out SUCK

I received a new 5G SIM card which turned out invalid. Called support, e-mailed support, faxed support getting no help. My phone is not working for 10 days because the old 45 SIM card is not recognized. Only response I got from Q Link, we received your e-mail. Tech Support put on hold twice for more than 4 hours and disconnected without help.
I really don’t know what else can I do to restore my phone service?

Q link managed by T-Mobile offers the worst customer service imaginable. They do not call back and phone wait times are generally over 100 minutes and up to 180 minutes to speak with reps that not only do not resolve issues, but actually lie to consumers, hangup on them, and do the same, repetitive, routine maintenance procedures that do not resolve issues … Such as resetting network and restarting phones. They can have poor seniors that try to complain or get help, abusively locked on the phone waiting daily all day long for 5 days a week without resolving anything… Read more »

Worst customer service & service possible. Tech support only knows to reset the network & restart the phones. Cust reps are dishonest, some rude, they disconnect & some hard to even understand with heavy accents + speak fast. Problems go unresolved. Data is a joke, so slow it only buffers and cannot pull up an internet page or if it manages to it takes 3 minutes or more to load. Texts sometimes don’t come thru, basically you get unlimited phone service & that’s it. Calling in is usually a wait of 80 to over 100 minutes and after waiting 30… Read more »

You get what you pay for they say, with qlink managed by t-mobile … You get exactly that !!!! You get nothing … Except free phone calls. Forget everything else promised by them, you will get plenty of headaches from them tho, maybe even a heart attack.

Worst company ever absolutely no such thing as customer service in there but they’ll hang up on you after you wait two days

the Worst Service EVER !!!!

They are absolutly horrible, cancelled my service after 2 years saying I had 2 phones which was not true. Had to re apply and wait 3 weeks for them to approve my documents, than I got the sim card in the mail and it didnt work. They said I sent the phone back and cancelled my service. I didn’t even have a phone from them I just had a Sim card. I said well then you sent the Sim card back, I replied no it’s right here in my hand it just came to me today can you please make… Read more »

I have been without a working phone for two months, waiting for qlink to send me a replacement phone that works with their updated service

Absolutely BAD! Phones are terrible with little memory and they pack it with spam and bloat until just keeping the phone running is a challenge. If you complain it gets worse.. Junk Service!

QLink is the BIGGEST JOKE as a company that has ever existed.I waited 3 MONTHS FOR A SUPPOSED NEW PHONE THAT DIDNT EVEN WORK.Now I am supposed to send it back to them and wait for another one.UMMMM,no thank you!!!Their service is horrendous.Their customer service is excruciatingly incompetent.I finally got enough and contacted the BETTER BUSINESS BUREAU. I wasted months and months and all I have to show for it is no cell phone-no service and a hell of a lot of FRUSTRATION!!!!!! DONT WASTE YOUR PRECIOUS TIME ON QLINK. THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

very bad phone do not recommend